First impressions count - even on the phone. I often imagine I can tell what people on the other end of the line are like from the sound of their voice. It turns out I'm not alone.
A new study shows that people form snap assumptions about our personality from the tone of the very first word we say. The simple word 'hello' carries enough information for others to decide how warm, trustworthy or assertive we are.
I'm not suprised by this finding, but I would like to find out how often our first impressions are accurate.